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Frequently Asked Questions

About Hermes.com / Navigation

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From Monday to Friday (except French public holidays), from 9:30 a.m. to 5:30 p.m and Saturday, 9:00 a.m. to 5:00 p.m..

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What do I need for optimum browsing when visiting Hermes.com?

To make your experience at Hermes.com as pleasant as possible, we recommend using the latest generation of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible.

How accurate is colour display on the Internet?

Each product is photographed in a unique way, and the colours displayed are true to life. Nevertheless, it is possible that colours may vary slightly from one computer to another.

Do I need to change my computer's cookie settings to order from Hermes.com?

HERMÈS INTERNATIONAL does use cookies, which are essential for the online ordering service at Hermes.com.
Hermes.com also uses cookies to measure activity on the site in order to provide you with the best online experience possible. Most browsers are set to accept cookies, but if yours is not, you can change this setting in the "Preferences" menu.

Can I access Hermes.com from a tablet?

The Hermes.com website is optimised to allow you to access it using a tablet (iOS and Android).

Can I access Hermes.com from my mobile?

We have developed a mobile version of the Hermes.com site specifically for iOS and Android to improve your browsing experience on a smartphone.